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Polycom Soundpoint Pro SE-220 2-Line Conference Phone with Caller ID| Manufacturer: | Polycom Inc. | | List price: | $199.00 |
| Our price: | $161.49 that is 19% off! |
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| Polycom Soundpoint Pro SE-220 2-Line Conference Phone with Caller ID |
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Average rating:  |  |
Erratic behaviour makes it nearly useless |
I had two samples of this telephone then gave up on it in disgust. Both samples behaved the same way. Obvious faults:
- Sometimes people on the other end could not hear me at all when I picked up a call using the speakerphone. I had people hang up because they thought the line was dead.
- I could hear my own voice loudly (louder than the person on the other end) in the earpiece when using a headset (so loud it even got feedback and squealed once).
- The volume seemed to vary substantially from one call to the next. I never notice such variations on calls from the same people on our other phones.
- The angle of the (rather small) display is such that you can't read it unless you lean over the top of the phone.
- Ugliest handest ever. :-)
This could be a really nice unit - it has some great features I haven't seen in other phones, but it seems like Polycom haven't quite gotten the design right, which is inexcusable for the price. We have Nortel phones at work; those seem to work far better, but I haven't found a domestic version. |
| Polycom Soundpoint Pro SE-220 2-Line Conference Phone with Caller ID - Polycom Inc. |  |
Worked Well For Three Days |
Ordered this phone because I work out of a home office and the GE 2 line phone I have is not a good speaker phone. The Polycom SE-220 worked fine for the first three days. On the forth day, I noticed that the phone would no longer place or receive calls, and an earlier time of 2:34 p.m. was on the display. This apparently was when the phone decided to die. No amount of disconnecting the power supply to attempt to re-set the phone worked.
The phone is shipping back to Amazon today. I am disappointed in that I really need a good speakerphone, but this is not it.
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| Polycom Inc. - Polycom Soundpoint Pro SE-220 2-Line Conference Phone with Caller ID | |
Looks nice, but not quite near the quality advertised |
Overall this phone looks nice and looks professional, but its performance could be matched by other consumer-level phones with similar if not more features.
I hooked mine up immediately after receiving it (the day before the date of this review) and made my first call using the headset (a Polycom headset, which I already owned). As another reviewer experienced, I heard feedback of my own talking through the ear piece. This is something I never experienced with the same headset plugged into my 2.4Ghz Uniden handheld phone.
Polycom describes the speakerphone this way:
"SoundPoint? Pro SE-220 seamlessly integrates handset and headset telephone functionality with crystal clear, hands-free voice conferencing in an elegant personal business phone. .... Polycom?s Acoustic Clarity Technology enables callers to speak when they want without clipped sentences and one-way conversations that are common with ordinary business speakerphones."
I didn't find this to be the case consistently. During the first moments of my first speakerphone call, there was clipping/reduced quality on both ends. However, this can be expected and the Troubleshooting section of the Soundpoint manual explains that the phone must adjust and to give it a few moments. In fact, I found this to be the case, on MY end. After several moments, the quality of sound/voice call through the speaker was very good.
However, the sound quality on the receiver's end stayed poor. I was told that I sounded muffled and that while longer sentences came across fine, any short sentences or one-word answers were clipped. There was also a huge difference to my call participant when I picked up the headphones or handset. This call was over 5 minutes and I would expect the "adjustment" time per the manual to be much less than this. Also, it did not matter whether I moved the phone closer or farther away, or talked more directly into the microphone. On the other hand, several calls since then were of much better quality and the people on the other end thought that it sounded better than a typical, cheaper (e.g., non-Soundstation type) speakerphone. However, they could still typically tell that I was on speaker.
I was initially very disappointed in this phone and even processed a return for it as "defective." However, I may just keep it after all - it's not a "bad" phone.
Otherwise, if you're willing to chance or accept the performance, the phone looks nice, the buttons are layed out nicely, and the features seem pretty easy to use.
Just keep in mind that you should not expect, to any realistic degree, that this phone will provide the quality of a Soundstation, or perhaps not even of a Voicestation. My understanding is that one can pick up a new Uniden 2.4 Ghz phone from some places for about $100, that comes with several handsets with speaker capability. That might not be a good solution for you, but I'm just highlighting that this Soundpoint is certainly not the be-all and end-all of SOHO business speakerphones.
You may be very happy with this one, but you should look at all options: Don't necessarily buy this phone due to the Polycom name or your positive experiences with their high-end products.
-2 Star for poor headset performance (surprisingly, with a Polycom headset). The phone has a built-in amplifier, but I can't find a way to adjust it.
-1 stars for inconsistent speakerphone performance (+1 for speaker on the phone end, -2 for performance on the receiver's end)
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