Best Data Internal Modem (56HP) (56HP)

Manufacturer:	Best Data Products
List price:	~~$8.99~~
Our price:	that is 100% off!

Best Data Internal Modem (56HP) (56HP)

Average rating: Stars

Terrible Product & Awful Phone Svc..Extremely Dissatisfied

Installed this modem on Monday and it didn't work. Error msg says, "Hardware does not support modem". I tried every troubleshooting suggestions. Still didn't work. Mind you, my computer has Windows 98 is barebone where there are no other programs that could interfere with it. The packaging says that this modem works for all Windows OS. Their technical support line is available ONLY 8-4pm PST. I took Tuesday off work in order to call them. I was on hold for at least 1 hour. I spoke w/a rep and clearly the product is defective because they have to send me another disk to supposedly fix the problem. The rep told me that since I called them early in the day and that I also reside in California, I would receive the disk later that day or next day. Now it's Thursday and I have yet to recieve the disk to fix the problem of their defective product. I am currently on the phone on hold for 45 minutes and counting trying to find what the heck is going on.

The packaging claims that it would only take a few minutes to install and internet access is immediate. I purchased this item on Monday and now it's Thursday and I don't when I can go online. What a hassle and great waste of my time.

Besides the Better Business Bureau, where else can I file a complaint against this company so that others won't go through the same I am going through?

Best Data Internal Modem (56HP) (56HP) - Best Data Products

No problems at all!!

Great Modem--Had no trouble installing at all. Works perfectly in XP--It even shows incoming calls. It is a must buy! I don't understand why others find it difficult~

Best Data Products - Best Data Internal Modem (56HP) (56HP)

Avoid this modem

I recently spent days attempting to install this modem. I was installing it on a new computer and even went to the trouble of re-formatting my computer and installing Windows XP again. Even on a barebones Windows XP install, with no extra, possibly conflicting software, I could not get this modem to work.

Technical support was terrible as well. They did not respond to my e-mails even though they claimed they would in 3-5 business days. Also, I spent hours on hold attempting to talk to somebody and was ultimately unsuccessful.

I purchased a US Robotics V.90-V.92 Internal PCI Faxmodem and had it fully functional in less than 15 minutes.

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