After about 15 minutes of trying to get the computerized voice recognition to understand why my product was, I got to listen to the exact same 1 minute country song in repetition for about 45 mintues. Until finally it rang and the annoying song stopped.

I had a representative start by asking me what the problem was. I told him exactly what happened, explained that I checked all fans on the computer and all were functioning correctly, there were no system beeps whereupon the man decides to take matters into his own hands because he obviously had the solution. After listening to him explain to me for a half hour on how to unplug my computer (and having him ask me if it was unplugged a million times), he instructed me to hold the button for 20 seconds. And it still didn't work. The man went on rambling how I wasn't qualified to install my own video card (even though it is no longer brain surgery, for plug and play. But I was properly grounded) then the man went through the exact procedure listed before (the whole holding the button thing and making sure my computer wasn't plugged in). The man said that they'd ship it to their center and reformat the harddrives (and hopefully reset the CMOS too)

Upon recieving the computer everything worked fine and there haven't been any problems since.

To the point: I might be making a big deal about the fact that I clearly demonstrated that I knew how to handle computers and assemble them. Nevertheless, the support decides to belittle my knowledge and just toss out all the extra information I gave them because I was not "qualified" to give information. Well all I have to say to anyone buying this computer or any HP computer is that the support isn't as great as they make it out to be. Just buy a normal computer with no support, but with a warrenty. The warrenty is nice, but support is completely unnecessary. That I leave for you to chew the fat a bit.

Purchsed HP a220n from local big national electronics store for X-mas 2003. Out of the box it would not bootup so returned to the store where they replaced the hard drive (supposedly). Was OK for about 2 weeks and it failed again at bootup - "hard drive not found". Sent to HP in Cali for repair. They reformatted the HD. Good for about 2 weeks, then same error. Returned to HP again, they replaced hard drive this time. Now when it boots, the machine displays non-windows diagnostic pages that list a variety of disk errors. Works intermittently.

Through all of this, the HP reps (including the ones from India) have been polite however they've been unable to diagnose the problem via phone. We're re-boxing the CPU one more time for return for repair.

Who knows, maybe it's simply a bad internal cable or a CPU ... it's still under warrantee so I'm not digging into the CPU.

Next time, I'm getting a Dell.